Privacy Policy

Data Controller Information

The data controller for your personal information is:

Data Collection

We collect different types of personal data depending on how you interact with our services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website and services.

Information You Provide

• Contact information (name, email address, phone number, company details)
• Communication preferences and enquiry details
• Project requirements and specifications
• Billing and delivery addresses
• Payment information (processed securely by our payment providers)

Information Collected Automatically

• Website usage data and analytics information
• Device and browser information
• IP address and location data
• Cookie and tracking technology data

How We Use Your Information

We use your personal data for various purposes based on legitimate business interests, contractual necessity, and your consent. Here's how we use your information to provide and improve our services:

• Processing and fulfilling your orders and service requests
• Providing customer support and technical assistance
• Sending you important updates about your orders and our services
• Improving our website functionality and user experience
• Conducting market research and business analysis
• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring security of our systems

For marketing purposes, we may use your data to send you relevant information about our products and services, but only where we have your consent or legitimate interest to do so, and you can opt out at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to fulfil our contractual obligations to you
• Legitimate interests: For business operations, security, and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal compliance: To meet our legal and regulatory obligations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

• Service providers who assist with our business operations (payment processing, delivery, IT support)
• Professional advisors (lawyers, accountants, auditors)
• Regulatory authorities when required by law
• Business partners for joint marketing activities (with your consent)

All third parties are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our data retention periods vary depending on the type of information:

• Customer account information: Retained while your account is active and for 7 years after closure
• Transaction records: Retained for 10 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: Typically 26 months for Google Analytics data

Your Rights

Under GDPR and Luxembourg data protection laws, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Ask us to limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@trustedminders.pro or +352 26433923. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure hosting and backup systems
• Regular monitoring for security threats

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.